Job Description:
Professional Customer Service Associate needed for
fast-paced Contact Center environment...
The PURE Sales Support Team is expanding. We seek English-speaking
customer-service oriented individuals to be responsible for providing
exceptional service and support to our customers (Independent Business
Owners and Members) via phone and email communications.
The current Full-Time opening on the team requires the incumbent to
work '2nd shift hours' consisting of Monday 3:30 PM to 12:00
Midnight, and Tuesday through Friday 11:30 AM to
8:00 PM.
Here at PURE, we have set an ambitious course for ourselves as a
company. PURE envisions a world free of obesity, preventable chronic
diseases and prescription drug dependence. We help people get back on
the road to Whole Health by helping them address root causes of their
health problems, instead of suppressing the symptoms of an unhealthy lifestyle.
Our corporate home office is near Main Street and the FC Dallas
Soccer Stadium in downtown Frisco, TX. We offer a casual workplace and
a culture based on teamwork, collaboration, creativity, and
respect...and we tend to get passionate about the PURE products and
Whole Health!
The Sales Support team performs as the central point of contact to
provide exceptional service and support to our customers; answer
questions and provide information regarding products, promotions,
sales orders, compensation and reward plans, and/or general inquiries.
Key Responsibilities:
- Responsible for ensuring the Independent Business Owners (IBOs)
and Members receive outstanding customer service and business support
- Efficiently and effectively respond to inbound inquiries regarding
company policies, products, programs, promotions and events via
phone calls and emails
- Perform outbound calls to ensure customer satisfaction, follow-up
and/or issue closure, and welcoming new IBOs and Members
- Have a clear and complete understanding of the Genesis PURE
products and rewards plan, with an ability to field questions and/or
find answers
- Be accountable for one's own actions/behavior, and consistently
represent the company by displaying integrity, honesty, and trustworthiness
- Clearly communicate with the leadership team and provide daily
updates on escalated issues, as needed
- Participate, contribute and assist in team meetings and training sessions