Sales Support Associate - 2nd Shift

Job Description:

Professional Customer Service Associate needed for fast-paced Contact Center environment...

The PURE Sales Support Team is expanding. We seek English-speaking customer-service oriented individuals to be responsible for providing exceptional service and support to our customers (Independent Business Owners and Members) via phone and email communications.

The current Full-Time opening on the team requires the incumbent to work '2nd shift hours' consisting of Monday 3:30 PM to 12:00 Midnight, and Tuesday through Friday 11:30 AM to 8:00 PM.

Here at PURE, we have set an ambitious course for ourselves as a company. PURE envisions a world free of obesity, preventable chronic diseases and prescription drug dependence. We help people get back on the road to Whole Health by helping them address root causes of their health problems, instead of suppressing the symptoms of an unhealthy lifestyle.

Our corporate home office is near Main Street and the FC Dallas Soccer Stadium in downtown Frisco, TX. We offer a casual workplace and a culture based on teamwork, collaboration, creativity, and respect...and we tend to get passionate about the PURE products and Whole Health!

The Sales Support team performs as the central point of contact to provide exceptional service and support to our customers; answer questions and provide information regarding products, promotions, sales orders, compensation and reward plans, and/or general inquiries.

Key Responsibilities:

• Responsible for ensuring the Independent Business Owners (IBOs) and Members receive outstanding customer service and business support
• Efficiently and effectively respond to inbound inquiries regarding company policies, products, programs, promotions and events via phone calls and emails
• Perform outbound calls to ensure customer satisfaction, follow-up and/or issue closure, and welcoming new IBOs and Members
• Have a clear and complete understanding of the Genesis PURE products and rewards plan, with an ability to field questions and/or find answers
• Be accountable for one's own actions/behavior, and consistently represent the company by displaying integrity, honesty, and trustworthiness
• Clearly communicate with the leadership team and provide daily updates on escalated issues, as needed
• Participate, contribute and assist in team meetings and training sessions

Experience and Skills:

Skills and Experience

• Minimum 1-2 years of prior Call Center, Contact Center work experience

• English language proficiency, verbal and written communications

• Proficient with Microsoft Office Suite

• Strong verbal communication skills based on effective listening

• Display a delightful customer service attitude based on being helpful, respectful, cooperative, solutions-oriented and organized

• Must be able to handle high-stress situations

• Must have strong organizational skills

• Must have a positive attitude and demeanor at all times

• Must be able to maintain a high energy level throughout shift

• Must be punctual with a willingness to be flexible when needed

• Must be able to sit or stand at a desk throughout shift

• Requires a High School Diploma, and some college education is preferred

• Bilingual Spanish/English ++