Job Description:
LivePURE Brand Partner Support Representative performs as a central
point of contact and advocacy to provide exceptional Customer Service
and Support; to answer questions and provide information for our
customers regarding products, promotions, sales orders, compensation,
rewards plan, and/or general inquiries. The Brand Partner Support
Representative performs as a bridge between the customer and their
business-related needs.
This incumbent should be familiar with standard concepts and
procedures utilized in Customer Service and Support, preferably in an
inbound Contact Center environment. Relies on limited experience and
judgment to plan and accomplish goals. Works under the supervision of
the Brand Partner Manager. A certain degree of creativity and
latitude is required. This Full-Time opening, the team works "Day
Shift Hours" consisting of 8-hour shifts, Monday-Friday,during
the business hours of 8:00am-6pm
at the corporate office.
Our corporate home office is currently located in north Frisco, but
will be relocating to Granite Park, be the end of April. We offer a
business casual workplace and a culture based on teamwork,
collaboration, creativity and respect.....Oh, and we tend to get
passionate about the LivePURE products and "Whole Health"!
Key Responsibilities:
- Responsible for ensuring the Brand Partners receive outstanding
customer service and business support
- Efficiently and effectively respond to inbound inquiries regarding
company policies, products, programs, promotions and events via
phone calls and emails
- Perform outbound calls to ensure customer satisfaction, follow-up
and/or issue closure
- Have a clear and complete understanding of LivePURE Products and
Rewards and Compensation Plans, with an ability to field questions
and/or find answers
- Be accountable for one's own actions / behavior, and consistently
represent the Company by displaying integrity, honesty and trustworthiness
- Clearly communicate with management and provide daily updates on
escalated issues as needed
- Participate, contribute and assist in team meetings and training